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BPO

Services at Industries

Contact Center Management

SPICE BPO services provides outsourcing services for setting up contact center which acts as a nucleus for all customer interaction be it Voice or Non voice including white mail, email chat, SMS or Web Interaction.

Customer Acquisition
Lead generation
Cross sell / Up sell
Post sales support
Welcome Calls / Notifications
First bill explanation
24 * 7 Customer Helpdesk
Welcome Calls / Notifications
Customer Account Management
Enquiry Handling
Complaints Resolution
Billing questions
Account updates
Lost/stolen phone resolutions
Adding/deleting promotions & features
Promotion/plan clarification
Contract inquiries
Programming phones
Rate plan changes
Equipment and feature instructions
Back office support
Collections
High usage management
Overdue collections
Credit limit / expiry
Retention
Dispute resolution
Increasing customer awareness for calling plan
Increase tolling
Billing issues