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BPO

Services at Industries

Contact Center Management

SPICE BPO services provides outsourcing services for setting up contact center which acts as a nucleus for all customer interaction be it Voice or Non voice including white mail, email chat, SMS or Web Interaction.

Customer Acquisition
Online reservations
Upsell and Cross-sell Services
Web-based Sales and Care
Pre and Post sales support
Flight Information
Web-based Sales and Care
Payment Processing and Billing/Account Inquiries
Baggage inquiry After Sales Service
PNR status
Email support
Payment Processing and Billing/Account Inquiries
Customer service
Tele check in passengers
Outbound calling for flight schedule
Back office
Back end discrepancies management
Reports
Ticket processing
Retention
Customer Relations
Frequent Flyer programs